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We stay on track with your flight status. We make sure to confirm your boarding information with the airline one hour after your scheduled departure. We get confirmation you are aboard and that your flight is on time.
By using a cell app, our operations staff and guide double-check the arrival time on the arrival day. We use a real-time flight tracking. Our guide will be at the terminal 10 minutes before your arrival time, and you will take minimum of 30 minutes to 1 hour after arrival to clear custom and collect your luggage. Mobile App for real-time flight information.

For any flight arriving before 6am or after 10pm, we only provide a driver transfer service. Our drivers are experienced and speak a little English. To ensure smooth communication between you and the driver, we have designed a bilingual instruction paper that is carried by the driver, with a range of questions and answers in both Chinese and English. Also, a translator support is available by calling one of our emergency contact. We will try our very best to solve your problem on the spot.

Typical weight allowances for international flights ranges from 20-40 kg. For domestic flights weight allowance is 20 kg. For extra weight, there is a charge of 1.5% of the total airfare per extra kilo. Please make sure you confirm with your airline. Also, in case you if you’re bringing excess or oversize luggage we recommend you inform about it so we can make necessary arrangements if a special care is needed for your luggage (oversize luggage).

The hotel pick-up and drop-off area should be within the middle ring road of Beijing. For further distance there might be an extra cost for the transfer. Your travel advisor will give you a notification about this.

If we are not able to adhere to the terms and conditions of the contract due to war, flood, typhoon, fire, strikes, storm, earthquake, or any other unforeseen condition, we will inform customers at the first possible opportunity and offer the best possible solutions. The final bill shall be settled based on the actual services we offer;

Up to 7 days before departure: 100% refund of all monies paid, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
From 3 to 7 days before departure: 90% refund, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
Within 3 days before departure: no refund.
We regret we are unable to refund any amount after the tour has commenced for cancelled services due to non-participation, early departure, late arrival, or missed days on tours.

For groups of more than 10 people: This is handled on a case-by-case basis. Please consult with your travel advisor regarding the cancellation policy for your group.

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Our vehicle will be fully equipped with in-car Wi-Fi, baby seat if needed, GPS and traffic reporting software. In order to save time and attempt to avoid traffic congestions, our in-car traffic reporting software will give your driver an idea of the traffic situation ahead.

Our tour guide and driver are friendly, enthusiastic and are adamant to assist you! Feel free to let your guide know if you need any help.
Our base in Beijing has more than 50 experienced local staff to solve your problems on the spot.